Our Scooter Warranty
We offer a 30 day limited bumper-to-bumper manufacturer's
warranty on all scooters and accessories on all models and 90 days on Electric
Bicycles. The warranty starts the day the scooter is delivered to you. This
warranty covers factory defects and defaults only. We do not cover misuse or
broken parts caused by the user or by any other event. We will pay for
standard shipping service costs on the first warranty shipment only. Any
additional warranty parts that are needed will require the customer to pay all
shipping costs.
Our Battery Warranty
We offer a full 6-month "even trade" warranty on defective
batteries. If any battery should become faulty within 6 months from the
purchase date, we will replace the battery free of charge. (Manufacturer
requires that old batteries be returned to us for exchange.)
What is covered & what is not covered:
1. Scooter Body: Damage to any plastic/fiberglass part that is a result
of shipping is covered only if it occurred during shipping. Shipping damage must
be reported immediately after delivery to be covered under warranty.
Otherwise, the plastic/fiberglass body parts are not covered under this
warranty. If, after careful inspection by our technical support department, it
is determined that the scooter was damaged during shipping (digital photos may
be required by e-mail), we will (at our discretion) supply free of charge the
necessary replacement parts to fix the damaged scooter. We will not pay labor
charges to install such parts.
2. Tires, tubes & kick stands: These items are NOT covered unless they
are damaged as a result of shipping.
3. During the first 30 days of the warranty we will replace any
defective part free of charge and free of shipping charges to the end user of
the scooter. We may require certain parts to be shipped back to us before
replacing those parts. Shipping costs back to us must be paid for by the end
user/customer. Call tags will never be issued.
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Our Pocket Bike Warranty
&
Gas Scooter Model numbers starting with "XG" Warranty
Manufacturer's defects only will be covered.
1. Engines are covered. Each engine is started, tuned up and tested
before we ship to you. Failure to premix oil with the gas voids the engine
warranty.
2. Pull starters are not covered. Spare pull starters can be ordered
from us.
3. Tires, tubes & flat tires are not covered unless damaged during
shipping. (Damage must be reported immediately!)