Our Return Policy
Returns are not allowed after the 15 day Satisfaction Guarantee period (see below)
In the rare occasion that a special circumstance scooter return is allowed after the first 15 days, the scooter must be packed up in it's original shipping carton, all accessories and parts must be included and you must write our RMA (Return Merchandise Authorization) number on the outside of the carton or we will refuse your shipment. Return shipping charges are the responsibility of the customer.
Any scooter or pocket bike that arrives at our warehouse without an authorized RMA number clearly written on the outside of the shipping carton will be refused. Freight collect and COD packages will not be accepted. We never issue call tags. Unauthorized returns are subject to a $35.00 restocking fee plus the original cost of shipping.
Original Shipping & Handling charges are not refundable if customer refuses delivery (other than for damage), if customer cancels order after order is placed, or if customer refuses to allow our technical support department to assist them in solving the problem.

15 DAY RETURN POLICY (Satisfaction Guarantee)

Note: Customer is responsible for returning merchandise at his or her own expense.
All shipping charges are non-refundable.

If during the first 15 days you choose to return merchandise purchased from Riding For Fun for a replacement or refund less shipping, please review the terms and conditions below. If you fully agree with these terms and conditions and wish to proceed with your return go to www.x-tremescooters.com/support/, open a support ticket and request an R.M.A. (Return Merchandise Authorization). Within 1 - 2 business days of submitting your request, a team member from our support department will contact you with further instructions. Returns for refund will only be authorized during the first 15 days after delivery. After 15 days RMA�s for replacements only will be authorized.
Return Terms and Conditions
Customer is responsible for returning merchandise at their own expense.
Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.
Customer must initiate return shipment of the merchandise within 15 days of the purchase date.
Preparing your product for Authorized R.M.A. return shipment:

1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
2. Include a copy of your invoice.
3. Include a copy of the RMA notice you have received from us via our support department help desk.
4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.
5. Freight collect and COD packages will not be accepted.

Returns which do not follow the above guidelines may be refused and require the customer to pay return shipping and handling fees, or an additional processing fee may apply. If accepted, items returned without an RMA# are subject to an additional 15% restocking fee.